Kyota Genki M380 Massage Chair
Kyota FREE Manufacturer’s Warranty
Kyota 4 Year U.S. Residential Limited Warranty
- Unlimited USA-based customer & technical support
- 4 Year structural framework warranty
- No-cost replacement on covered parts for 2 years
- Complete Care/No-cost parts & labor (in-home, if necessary) for 1 year
Limited Warranty
Kyota Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
Warranty Period
For In-Home service, Kyota will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Kyota may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Kyota is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 2 year parts warranty coverage, Kyota will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees on parts not covered by this warranty or covered but outside of the coverage period. Structure warranty is limited to the steel and steel-welded parts of the frame. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Kyota, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States. Field Service requires pre-approval and, if necessary, must be performed by Kyota-authorized field service personnel to maintain warranty coverage.
Warranty Limitations and Exclusions
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased or acquired from unauthorized dealers. This warranty is not transferable. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
LasVegasFurnitureOnline.com Staff Approved
Optional Guardian 5-Year Extended Warranty
LasVegasFurnitureOnline.com offers an optional 5-year extended warranty package that covers parts and labor for a full 5 years with included in-home service. Go above and beyond the manufacturer’s warranty to protect your investment. This is easily the best value when it comes to your warranty options.
Shipping Options
We Offer Delivery to Las Vegas and Greater Los Angeles areas.
The following rates will appear during the checkout process.
If your order is OVER $1999 (excluding sales tax) the website will automatically select "Free Delivery and In-Home White Glove Set-Up for Las Vegas and the greater L.A. Metro area."
If your order is UNDER $1999 you will be given the option to select: Las Vegas Showroom Pick-Up (FREE), Drop-Off Delivery or Delivery ($69.99), and In-Home White Glove Set-Up ($99.99).
Deliveries OUTSIDE Las Vegas & the Greater Los Angeles Metro* Areas:
If you live outside the Las Vegas and the Greater Los Angeles Metro* Areas please call us at (702) 388-7774 or email us at info@LasVegasFurnitureOnline.com for a delivery quote. There will be a minimum charge of $450 for delivery outside of our specified delivery areas.
Out of state shipping charges may vary depending on the size of your order and the total weight. We would love to have your order and we will work to get you the lowest delivered price available. Many national websites simply add a set "chunk" amount to all orders to include free shipping across the United States. By doing so many customers pay far too much for their total order even though the delivery is free. We work with each customer individually and quote a price based on their exact order.
